Refund Policy

No Refund Policy – Wellzy Health

At Wellzy Health, we aim to provide high-quality digital health, wellness, and related services to our users. This No Refund Policy has been created to clearly define our stance on payments, cancellations, and refunds. By purchasing, subscribing to, or using any of the services provided by Wellzy Health (“Services”), you agree to be bound by this No Refund Policy.

Please read this policy carefully before making any payment. By completing a transaction on our website or mobile application, you acknowledge that you have read, understood, and accepted this No Refund Policy in its entirety.

1. General No Refund Rule

All payments made to Wellzy Health for any of its products, subscriptions, plans, consultations, digital programs, or services are non-refundable and non-transferable. Once a payment has been successfully processed, it shall not be reversed, canceled, or refunded under any circumstances, except where required by applicable law.

This includes, but is not limited to:

Subscription fees
Registration fees
Service charges
Consultation fees
Digital program fees
One-time purchase fees
Promotional or discounted payments

2. Nature of Digital and Wellness Services

Wellzy Health primarily provides digital and wellness-related services that may include personalized plans, access to content, tools, or professional resources. Due to the nature of these services:

Access is granted immediately or shortly after payment.
Digital content and services cannot be “returned.”
Time, resources, and system capacity are allocated once a user is onboarded.

Therefore, once a service is activated or made available, the transaction is deemed complete and final.

3. No Refund for Non-Usage

Refunds will not be provided in cases where:

The user chooses not to use the Services after purchase.
The user fails to log in or access the Services.
The user claims dissatisfaction after using or partially using the Services.
The user forgets to cancel a subscription before renewal.
The user experiences personal circumstances that prevent usage (such as travel, illness, or lack of time).

Non-usage of the Services does not constitute grounds for a refund.

4. No Refund on Subscriptions and Renewals

All subscription-based services offered by Wellzy Health are billed in advance (monthly, quarterly, or annually as applicable). Once a subscription is activated or renewed:

The subscription fee is non-refundable.
Partial refunds for unused subscription periods are not allowed.
Early cancellation does not entitle the user to a refund for the remaining period.

Users are responsible for managing and canceling their subscriptions before the next billing cycle if they do not wish to continue.

5. Promotional Offers and Discounted Plans

Payments made under promotional offers, special discounts, coupon codes, or limited-time campaigns are strictly non-refundable. Such offers are provided at reduced prices and are considered final sale transactions.

6. Technical Issues

Wellzy Health strives to maintain uninterrupted and error-free services. However, in case of:

Temporary service outages
Maintenance downtime
Internet connectivity issues on the user’s end
Device or software incompatibility

No refunds shall be issued for such interruptions. These situations do not qualify as failure of service delivery.

7. Force Majeure

No refunds shall be granted for failure or delay in service caused by events beyond our reasonable control, including but not limited to:

Natural disasters
Government restrictions
Power failures
Network outages
Cyber incidents
Pandemic or public health emergencies

8. Exceptional Circumstances

In rare and exceptional cases, Wellzy Health may, at its sole discretion, consider a refund if:

A duplicate payment has been made due to a system error; or
A payment was charged incorrectly due to a technical fault on our side.

Any such refund, if approved, will be processed only after internal verification and may take several working days to reflect in the original payment method.

9. Chargebacks and Payment Disputes

Users are encouraged to contact Wellzy Health support before initiating any chargeback or dispute with their bank or payment provider. Unauthorized chargebacks may result in:

Suspension or termination of the user’s account
Permanent restriction from using our Services
Legal or recovery action, if necessary

10. User Responsibility

It is the responsibility of the user to:

Review all service details before making payment
Understand the pricing, duration, and features of the Services
Ensure compatibility of their device and internet connection
Read and agree to this No Refund Policy before completing any transaction

By proceeding with payment, the user confirms that they are fully aware that refunds are not permitted.

11. Legal Compliance

Nothing in this No Refund Policy shall affect any statutory rights available to users under applicable consumer protection or data protection laws. If a refund is required by law, Wellzy Health will comply with such legal obligations.

12. Changes to This No Refund Policy

Wellzy Health reserves the right to update or modify this No Refund Policy at any time without prior notice. The updated version will be posted on our website or application. Continued use of the Services after such changes constitutes acceptance of the revised policy.